• Question: Does this portal have mobile app?

Answer: yes! Mobile apps for Android and iOS are available from mycardstatement. You can access your account quickly and easily from anywhere, making financial management easier on the go. The app lets you view your statement, pay bills, set reminders, and more without a computer or website. That makes managing your finances easier wherever you are.

  • Question: How to update my contact info?

Answer: Update your contact information easily with mycardstatement. Sign in, select My Profile from the top menu, and update your email and phone number. You can also change your mailing address here. Click Save after making changes to save your updated information. Just that easy!

  • Question: How do I pay?

Answer: Paying on mycardstatement is simple! You can pay your balance in full or partially. Bank accounts and credit/debit cards can be used to pay. Automatic payments can also ensure your balance is paid on time each month. With mycardstatement, you can pay anytime, anywhere.

  • Question: When is my payment processed?

Answer: Understanding mycardstatement payments can be tricky. Check the payment processing timeline to ensure fast and accurate processing. Payment processing usually takes 1-5 business days, depending on the method. Credit and debit card payments may be delayed. Knowing your payment processing date helps you plan and avoid delays.

  • Question: How do I dispute an account charge?

Answer: If you see an unfamiliar or incorrect charge on your mycardstatement account, contact the merchant. Our customer service team can help you resolve the dispute if it persists. It may take 30 days to resolve disputes. 

  • Question: What if I forget my login?

Answer: Easy to reset mycardstatement login information if you forget it.  Click Forgot Password.  You will then be directed to a page where you must enter your email address to receive password reset instructions. If you still can’t access your account, contact customer service.